Frequently Asked Questions

Welcome to Fischer's Integrity Cleaning Service

How far do you travel? 50 miles from area code 45231. 

Is there a cost to travel farther than normal service area? Yes. It's just a small fee of $7.00

Do you travel to Northern Kentucky? Yes. But depending how far into Kentucky your located, there may be an additional $7.00 charge.

Why are some services cheaper than others?  Because they should be!  The underground market ( Paying under the table) seems less expensive but in the long run it really isn’t.  Remember You Get what you pay for!

Do you pay for referrals if I refer you?  Yes!  After you refer us to 5 of your loved ones, Your next cleaning is absolutely FREE when you refer us to those 5 who uses us!  You could get all of your cleanings for FREE if you just spread the word to everyone.  We thrive on referrals and are generous when you refer!

Do I need to be home or in the office while your cleaning?  No. We encourage our customers to do what makes them feel more comfortable. Most of our clients give us a key and their alarm code.  Our employees are carefully screened and trained.  

Are you insured and bonded?  Yes!  Your safety and protection is top priority.  

Are your cleaners trained?  Yes.  Our workers are Thoroughly screened and trained by an experienced Training Manager.

Are you a franchise?  No. We are a family owned business, we just look like one because we are just as professional.  But, we have the freedom to provide you with a more customized service and our prices are  usually slightly lower than the franchises.

Do you do background checks & thorough screening?  Absolutely.  Including drug testing.

Does your staff speak English?  Yes, our employees must be able to read and speak English because we offer a customized cleaning for our clients.  We do not use illegal labor which is common with many services.  For security reasons, be sure you are dealing with a legitimate service.  

Do I have to sign a contract?  Only for our commercial/ office cleaning Jobs. For residential services,  You can cancel any time you wish.  

When do I pay for the service?  At the time of service for residential clients You can leave a check or cash on the counter the day of cleaning. For our Commercial/Office clients an agreement would be discussed and signed for payment options.

What if I’m not satisfied?  Our work is 100% guaranteed.  If you are not satisfied we will return within 24 hours and re-clean any unsatisfactory areas.  If we cannot satisfy you the relationship will be permanently terminated.

What day and time will you show up to clean?  You get to pick your day and time.  We clean Monday through Friday (and Saturdays on special occasions) between 10:00 and 6:00 p.m.  You can pick an arrival time of either:  10:00 to 10:30 a.m. or  11:00 to 2:00 p.m.  Our clients are not stuck waiting all day for us to show up!

Do you work on Saturday?  Yes, upon request and subject to availability.  

What about my pets?  We love them, and we’ll treat them like our own.  Your special instructions are noted on our Work Orders so the Cleaning Tech will know your wishes with regard to your pets.

Who provides the chemicals & equipment?  We provide all of the cleaning supplies including equipment, unless the client prefers to use his/her own.

Are my things safe with your employees?  We conduct criminal background checks on every prospective employee, we verify job history, and conduct employment verification's.  Our outstanding record of quality hiring and our low employee turnover make us one of the safest services worthy of your trust.  We rank safety and security at the top of our business priorities.

What if I have to skip or cancel my service?  Give us 24 business hours notice of your change in plans and we will promptly reschedule or cancel your service.

What if I need some extra tasks or services?  We’re not a franchise–we can do what you want.  Just call the day before to make your special requests and we will quote you a price for the additional time.  Ovens, fridge, walls?  Yes!

Do I have to tip your employees?  No, it’s not expected, but it is greatly appreciated for work well done.

What if I need to change my day of service?  Just tell us what day works best for you.  

Should I have a Spring Cleaning Every year?  Many of our clients do have a Top To Bottom Deluxe Cleaning annually to maintain those out-of-reach places that are not a part of the normal, weekly or bi-weekly routine.  It’s less expensive than the first time Deluxe cleaning because the rest of the house is already at maintenance level if we are servicing your home!